Privacy Notice

Privacy Notice

As a member of Freeborn-Mower Cooperative Services, you trust us with certain personal information, and we take that trust very seriously. Freeborn-Mower Cooperative Services has enacted and enforces a privacy policy, and continuously reviews that policy to ensure it meets current standards.

This Disclosure Statement is intended to share with you how we use your private information and the steps that we take to make sure it remains secure.

Information We Collect
Whenever you open an account with Freeborn-Mower Cooperative Services, you are required to provide certain personal and contact information. This information permits Freeborn-Mower Cooperative Services to manage your account, provide you with electrical service and contact you about your account and the service that we provide to you.

Any information we collect is compliant with United States regulatory guidelines and may include things such as your name, your address, telephone number, employment or financial information, social security number, email address, or similar information. We may also retain any communications with us for quality control purposes and also to assist us in resolving any misunderstandings.

To change any personal information you provide to us, you should contact Freeborn-Mower Cooperative Services at:
Freeborn-Mower Cooperative Services
2501 E. Main Street | P.O. Box 611
Albert Lea, MN 56007
(507) 373.6421

Periodically it is necessary to supply the information we receive from you to third-party affiliates or organizations. For example, we may use personal information provided to us to perform necessary credit checks before service is established. Before using any of your personal information for this purpose, the third party must agree that it will not share or sell the information that we provide to them.  We do not sell member information to third parties. Any information shared by us is done so to fulfill our legal and regulatory requirements, or to provide you with electrical services and products as you have requested when you enrolled as a member.  We may also share select information as part of our normal business operations, or as part of our legal and/or regulatory responsibilities as may be required by our service partners, Dairyland Power, or other regulatory or government entities.  We may also share limited demographic and non-personally identifiable information to third parties to assist us with business and marketing analysis.

Freeborn-Mower Cooperative Services uses a number of methods to protect your information. We invest in security technology with the aim to ensure that our computer network and website are secure. We use firewalls and other technology to prevent unauthorized access to your account information.  We also take steps to protect your information from off-line discovery. Only employees and third-party service providers who need the information to perform their responsibilities are granted access to your information. All employees are kept up to date on our security and privacy policy and practices and our services providers are contractually obligated to keep information confidential.

Privacy Policy
The most recent version of Freeborn-Mower Cooperative Services Privacy Policy is available on our website and also at the office of Freeborn-Mower Cooperative Services. Please refer to it and stay informed about the information we collect, how we use it, and when and why we may disclose it.

Red Flags Rule
As many as nine million Americans have their identities stolen each year. As a result of that startling statistic, the Federal Trade Commission has developed a regulation called the “Red Flags Rule.” The Red Flags Rule requires businesses to develop a program to detect, prevent and minimize the damage that could result from identity theft.  As a Freeborn-Mower Cooperative Services Member, you may be asked to provide additional information and identification when you make inquiries on your account, such as verifying the last four digits of your social security number. While these practices may seem intrusive, please understand that these procedures are in place to protect your Member data and prevent the occurrence of identity theft.