Pay By Phone

Freeborn-Mower Cooperative Services offers simple billing solutions and convenience by providing you six ways to pay your bill.

1. BY MAIL

Simply enclose your check or money order in the return envelope along with the return stub from your bill.

If you misplace the envelope, please mail your monthly payment to:

Freeborn-Mower Cooperative Services
P.O. Box 611
Albert Lea, MN 56007


2. IN PERSON

Just bring your payment to our office located in Albert Lea at 2501 Main Street East. Our office hours are 7-3:30 Monday thru Friday. For convenience in paying your bill, why not try our night depository? If you have your bill stub and check in an envelope, and you don't need change, simply drop it in the payment slot. There's no need to wait for counter service - It's that easy! We encourage you to use the night depository and drop your payment off at our office any time of the day or night.

Should you have a billing question or need assistance, our friendly staff is always ready to assist.


3. PAY ONLINE
click to pay online

Visa, Mastercard & Discover accepted.


4. PAY-BY-PHONE AUTOMATED SYSTEM

This automated system complies with the Payment Card Industry (PCI) Data Security Standard Compliance.  These world wide requirements are designed to help companies that process such payments prevent credit card fraud through increased data controls.  Moving to this system ensures our continued ability to accept debit and credit card payments. 

1-877-487-9910
  • This system will also allow members to setup recurring checking accounts or credit card payments.
  • If you want to make a payment on your bill over the phone using a credit/debit card or check, you MUST call the above number.  
  • The system is automated and all of your personal information, such as card number and payment amount, will be entered by YOU. 
  • At any time, you may hang up and this will discontinue the phone call.
  • There is no additional fee for this service.
BEFORE YOU CALL YOU NEED TO KNOW YOUR FMCS ACCOUNT NUMBER
 
If paying by check you will need to create a PIN number BEFORE you can make a payment with a check. 

After dialing, you will go to the main menu.  You will be prompted to press numbers for the actions you with to complete. These options include: 
  1. making a payment,
  2. checking account status or
  3. create or update your PIN number. 


5. AUTOMATIC BILL PAYMENT

With Freeborn-Mower Cooperative Services' Automatic Bill Payment, your payments are paid automatically from your checking or savings account on the 20th of each month, providing it does not fall on a Saturday, Sunday, or a banking holiday. You no longer have to write checks! Not only do you save the time spent writing checks, you have the added confidence that your bill is paid on-time, every time. Please be assured that automatic payments are extremely accurate and also guarantee no checks will be lost, stolen or delayed in the mail, causing penalty

TO SIGN UP FOR AUTOMATIC BILL PAYMENT

  1. Print and complete the Auto-Pay Authorization Form.
  2. Attach a blank check or savings deposit slip marked "VOID."
  3. Return both to Freeborn-Mower Cooperative Services, Box 611, Albert Lea MN 56007.

Did we mention that it's FREE? That's right. There's no charge for this service! Simply sign up for Automatic Bill Payment by completing and signing the online form and mailing it to our office. Please include a voided check or savings deposit slip. We will notify you when the Automatic Bill Payment is in effect. Payments will be deducted from your account on the 20th of each month - if the 20th falls on a weekend or holiday, the withdrawal will take place on the next business day. You will receive a statement at the regular time each month prior to withdrawal, which will be plainly marked, "BANK DRAFT - PLEASE DO NOT PAY, PAYMENT WAS MADE BY BANK DRAFT."

If you still have questions check out our Automatic Bill Payment FAQs or, as always, feel free to call us at (507) 373-6421 or toll free at (800) 734-6421.

 


6. BUDGET BILLING

Budget billing allows you to know in advance how much to set aside for your electric payment. It serves to even out the highs and lows of your electric bills and averages out annual usage and charges you that amount for 11 months. In the 12th month, the difference between what you paid and what you used is compared and your account is credited or billed according to this difference. For the next twelve month cycle, a new budget bill amount will then be calculated.

Budget billing normally runs on an annual cycles that begins with sign-up in April, and true-ups the following April. Keep in mind that even if you sign up in a month other than April, your bill will still be "adjusted to actual" in April. The determined budget amount will begin billing in May and bill the same amount each month until April of the following year when the adjusting amount shows up on your statement.

Your account needs to be paid in full for budget billing to be an option.

Please call our office at (507) 373-6421 or 800-734-6421 for more details.


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